Post by account_disabled on Jan 8, 2024 4:08:53 GMT -7
Ato specific chat agents or groups of agents. For example Spanishspeaking agents get chats coming from your Spanishlanguage website. Step Set your service hours To set up your live chat strategy for success configure your work rules. Set your business hours for each day of the week when youll be online and available to chat. The better providers even let you customize this by agent. Then choose what happens when youre offline hide the widget altogether or display a warning message of possible delays. setting business hours for chat agents.
Setting your operating hours lets customers know when youre Country Email List available to chat Tip Enable desktop notifications Enable desktop notifications to know when a website visitor messages you over live chat. This way youll never miss an opportunity. Step Think of widget placement Where should you put the live chat widget you created On all pages or only on key ones where you know users need help One approach is to add live chat to your websites strategic pages pricing checkout terms of uses etc. and proactively engage visitors on those pages to convert them. Step Save canned responses When youre looking how to add live chat to your site youre looking for a way to serve your customers in real time right You can keep on doing that even offline thanks to canned responses. Theyre save replies to FAQ you get Do you offer free shipping What payments methods do you accept etc.
You simply input them and the answers and the live chat tool displays them when people type in the same thing. canned responses Example of canned responses Step Set up a chatbot Want to use more automation Chatbots are great at saving time and moving leads down the funnel until the point where human touch is needed. Start by choosing your trigger the condition to show the chatbot message. Usually its an example if they spend mins on one page. Then list possible reply.
Setting your operating hours lets customers know when youre Country Email List available to chat Tip Enable desktop notifications Enable desktop notifications to know when a website visitor messages you over live chat. This way youll never miss an opportunity. Step Think of widget placement Where should you put the live chat widget you created On all pages or only on key ones where you know users need help One approach is to add live chat to your websites strategic pages pricing checkout terms of uses etc. and proactively engage visitors on those pages to convert them. Step Save canned responses When youre looking how to add live chat to your site youre looking for a way to serve your customers in real time right You can keep on doing that even offline thanks to canned responses. Theyre save replies to FAQ you get Do you offer free shipping What payments methods do you accept etc.
You simply input them and the answers and the live chat tool displays them when people type in the same thing. canned responses Example of canned responses Step Set up a chatbot Want to use more automation Chatbots are great at saving time and moving leads down the funnel until the point where human touch is needed. Start by choosing your trigger the condition to show the chatbot message. Usually its an example if they spend mins on one page. Then list possible reply.